Thursday, April 11, 2013

Rouge Valley gets an 'A' in national CBC rating

By Rik Ganderton, President and CEO, RVHS  

The CBC's the fifth estate issued its splash on its hospital survey yesterday. While we have questions about the survey's analytical validity, the old adage of “there is no such thing as bad publicity” comes to mind and in this case the publicity we are receiving is great! 
The CBC's the fifth estate crunched its numbers from the Canadian Hospital Reporting Project by the Canadian Institute for Health Information. The result  both of our Rouge Valley hospital campuses got an "A" ranking! 
We have accepted, made use of and “taken it on the chin” from many reports and studies in the past. Many have been positive, some critical and even harsh on us during the past several years, particularly when we started our efforts of constant improvement and patient focus. So it is great to read and see stuff on TV that the gives all of the staff, physicians and volunteers of Rouge Valley such well-earned accolades this week! 
Our Board of Directors, Chief of Staff Dr. Naresh Mohan and I have thanked and recognized our doctors, staff and volunteers for this remarkable achievement. It is a reflection of their focused efforts to provide the best patient experience every day. Dr. Mohan was interviewed by the CBC Wednesday (April 10). We have received very positive news coverage. More of his interview may run on the fifth estate Friday at 9 p.m. 
But we will not rest on our laurels. We are on a journey of continuous improvement to be the best – a journey that still has a way to go. We have much exciting and challenging work ahead of us to reach our goal of defect-free healthcare

Constant improvement is our daily mantra here! 
PS - 
Here are some relevant links about this national news story. 


Thomas Thurairatnam said...

Congratulations to all physicians, staff and volunteers on achieving an A grade. We must also appreciate that Rouge Valley has taken a very balanced view on the CBC survey results. Oftentimes rankings of this nature are lauded by those who accomplish good scores and trashed by those who don’t.
Another positive take on these results for the institutions that were praised is the tremendous boost it gives to staff morale to belong to an enterprise recognized for its results. This ought to be encouraging in the rather dim environment of nurses themselves having a poor opinion of their own hospitals as reported recently.
In an ideal world internally developed, standardized dashboards and scorecards that are transparent should be the ranking tools. Nothing motivates like performance metrics that are visible.

Anonymous said...

Actually, I think the survey results more show the dedication and professionalism of the staff rather than any efforts of the "organization". We all continue to strive for excellence in our work despite endless marginalization by upper management.

Anonymous said...

First of all I want to say fantastic blog! I had a quick
question that I'd like to ask if you don't mind. I was interested to find out how you center yourself and
clear your mind before writing. I have had difficulty
clearing my mind in getting my thoughts out. I truly do enjoy writing however it just seems like the first
10 to 15 minutes are wasted simply just trying to figure
out how to begin. Any suggestions or tips?
Many thanks!

Also visit my website :: Diet Program

Rouge Valley Health System said...

Start with an outline, that always helps.

Anonymous said...

The survey said it so. The staff are all accomodating and attended my son in the ER within an hour. They even have all examination right on hand to see what's wrong with my son, blood test, x-ray and they even hold us until they are sure that everything is okay to my son. I'm really impressed how they handle their ER. I got a phobia already going to ER of hospital because when my son is only 4 years old and I brought him in one of Toronto hospital at night time of 9pm he seen by the doctor almost at 1am already. I was very helpless on my son situation and it's only after a week that they knew the result of examination and given an antibiotic. My son is already feels good with all my effort to give him the comfort.

Vernell said...

This is cool!